Independent service advisory — Sydney
Service capability,
engineered for the enterprise.
Service Axis helps organisations navigate digital transformation, with a particular focus on AI adoption, automation and responsible AI governance aligned with ISO/IEC 42001.
Our advisory services span AI strategy and implementation, AI governance frameworks, Enterprise Service Management, enterprise platforms (including ServiceNow and Salesforce), data management and governance, and business process optimisation.
We also specialise in designing effective operating models, modernising ways of working, establishment of shared service structures, and optimising vendor and supplier arrangements through contract restructuring and renegotiation.
25y
of service management delivery across Banking, Government, Media, Telecoms and Law.
01 — Capabilities
Three complementary capabilities.
Each stands on its own. Together they cover the whole problem — the technology, the data behind it, and the organisation and contracts that have to change with it.
AI Adoption & Governance
AI strategy, organisational readiness, responsible AI, ISO/IEC 42001 alignment, automation and risk management.
- AI strategy and organisational readiness
- AI Management Systems aligned to ISO/IEC 42001
- Automation, RPA (e.g. UiPath) and intelligent automation
- AI risk, opportunity and impact management
Enterprise Service & Digital Transformation
Service Management, ServiceNow, Salesforce, data governance and process optimisation.
- Service Management, SIAM and service assurance
- ServiceNow and Salesforce implementation
- Data management, governance and reporting
- Business process optimisation
- Straight through processing and touchless operations
Operating Models & Commercial Advisory
Service-based operating models, shared services, organisational change, supplier governance and contract optimisation.
- Service-based operating models and shared services
- Organisational change and Ways of Working
- Supplier governance and vendor performance
- Contract restructuring and renegotiation
02 — Sectors
Regulated industries where service is the product.
Our engagements concentrate where operational risk, regulatory scrutiny and customer expectation converge.
Clients
Advising organisations the country runs on.
Headquartered in Sydney, working with clients across Australia, the UK and EMEA.
NewsCorp
Media
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ANZ Bank
Banking
NSW Dept of Education
Government
Clifford Chance
Law
Freshfields Bruckhaus Deringer
Law
Vodafone
Telecoms
Telstra
Telecoms
Let's talk
Your sector next
03 — Selected work
Engagements that defined operating posture.
01
Australian Government Department
Transition from legacy systems to ServiceNow, next-generation contact centre, customer portal and service-based operating model for ~170,000 people.
02
Tier-1 Australian Bank — Payments Domain
Service-based operating model and Payment Services Availability framework following a brand-damaging payments outage.
03
Global Media Group
Transition from legacy systems to end-to-end Service Management & Assurance, introduced ServiceNow, supplier management and automation.
04
Global Law Firm
End-to-end ITIL capability, OGC-based supplier management and service catalogue at one of the world's largest law firms.
A conversation, before a contract.
Most of our engagements begin with a single working session. Tell us the problem; we will tell you whether we are the right firm to solve it.
Start a conversation